Micrograms Software with Easy Track


This support page focuses on topics regarding use of Micrograms' software shipped from February 2007 to the present time.

[ For support of our earlier "Teacher Module" products, click here . ]

Using Windows 7, Vista, XP, and 2000

Using Macintosh

Rights and Ownership Issues in network environments

I installed the network version on the server, but the program is still asking for the CD. What should I do?

Easy Track Updates

Easy Track Tips


Using Windows 7, Vista, XP, and 2000

Micrograms products run under all the Windows operating systems listed above. Network versions can be served off of Windows 2008, 2003, 2000, NT, and Novell (>3.x) servers; or they can be run from the local hard drives of individual workstations and/or stand-alone machines.


Using Macintosh

Micrograms products run on OS 10 native and on Intel machines with Rosetta. This means OS 10.2 thru OS 10.6, though Snow Leopard initially requires that Rosetta be downloaded free from Apple. OS 10.7, Lion, does not include or support Rosetta. Thus, Lion drops support for all PowerPC applications everywhere, including ours (and yours). Network Macintosh program versions can be served off of Windows 2008, 2003, 2000, and Novell servers with Macintosh partitions, as well as from Macintosh machines running OS 10 Server. They also can be run from the local hard drives of individual workstations and/or stand-alone machines.


Rights and Ownership Issues in network environments

When using Easy Track in a network environment, make sure that the accounts that students sign in under have read/write access to the folder where student data is stored (usually Micrograms Data Folder) and that the folder is owned by no one or nobody.


I installed the network version on the server, but the program is still asking for the CD. What should I do?

First, make sure that the USB flash drive enaber is inserted in a USB port when you install the software.

If you're still having difficulty, follow this procedure:

Install the network version on a workstation. Then remove the CD and USB flash drive enabler from the workstation.

Next, start the program from the Program List of the Start Button on the Task Bar (Windows) or from the icon in its program folder (Mac). Be sure that the licensing statement for your school is displayed on the screen before the program starts. When the licensing statement is displayed and the program runs without the CD in the CD-ROM drive, you know a complete copy of the network version is on the workstation.

Now move or copy the program (entire program folder) from the workstation to where you want it on the server.

Finally, do whatever you do to make the program available to the students working at their workstations. Typically, this means placing a Shortcut (Windows) or Alias (Mac) on the student desktops. However, it may mean something else depending on your network software, etc.)

Following the above procedure avoids certain security issues which may arise on some networks preventing the content of the Network Enabler Disk from getting into the program's application folder on the server.


Easy Track Updates

Easy Track is designed to be easily updated from time to time. When new programs are released by Micrograms, Easy Track will be updated to accommodate them. Suggestions from users may be added to Easy Track , and if any issues are discovered regarding Easy Track's operation, updates can resolve the problems. So before you begin importing student names into the Easy Track management system, we strongly suggest you download our latest Easy Track update for free from our website. And, from time to time, we suggest you either revisit the update page of our website or sign up for our email list to keep your school up to date with our latest Easy Track version. Do it now! Click here.


Easy Track Tips

If Easy Track causes problems, most likely you are using an outdated version of Easy Track or you are trying to import a student list with its fields arranged in the wrong order.

First, be sure you have updated to our latest version of Easy Track. In Windows, the version number is under Help/About... on the Easy Track Menu Bar. On Macs, it is under Easy Track/About Easy Track... on the Easy Track Menu Bar. Go to the paragraph above to find our latest version numbers and get (for free) the latest version.

Second, if your problem is not resolved, open Easy Track; and go beyond the title screen just to the 1, 2, 3, 4 Menu Screen. From that location, go to File on the Menu Bar of Easy Track; and click Rebuild Index Files. (This hurts nothing and may resolve the problem. Easy Track checks all the data files and tries to fix anything unusual. If it can't fix a discovered problem, it doesn't index the corrupt data file into the data base.) This resolves issues for most users.

Third. It is highly unlikely you will see this issue. However, if you still get error messages mentioning .MSD files when you choose #1 to go to the Enrollment screen, then click away the error messages and take a close look at the student names in the Class List that is displayed at the right. You may find that one or more student names are displayed twice (one underneath the other) or more. Delete the second copy of the student names (or second and third) when you find them. (Here, you would be manually correcting a corruption that Easy Track no longer allows and Rebuild Index Files repairs in found in old data.) Then exit Easy Track, reenter Easy Track, and come back to the Enrollment page to see if the errors are gone. If not, look for more duplicate student names. If the errors are gone, quickly check the other classes that have been entered to find and the eliminate duplicate student names. Typically, you won't find any others; but it's good to check.

Finally, if you are getting incorrect results when you are importing names, take a close look at the file you are trying to import with Notepad or TextEdit (Mac) to verify that the file's format is what Easy Track requires. To see the required order of data, click #1 "Create Student Enrollment List", then click "Import from existing files." and then "Advanced Import Options..." Be sure you have your selected fields arranged in the order specified there. For example, recently a user tried to import student last and first names by simply deleting students' middle names from a CSV student list (Last,First,Middle,Gender) she already had. However, she left the empty third field in place (Last,First,,Gender). Easy Track did not like that; and, of course, displayed the student names incorrectly (because of the blank third field in each name).